> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ulm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Digital Subscriptions
This section is designed to help customer Care agents navigate the Digital Identity Management Care console to efficiently support users with their digital subscriptions.
The **Digital Subscriptions** page allows Care agents to view all active and expired subscriptions associated with a selected user.
Care agents can:
* Access subscription status, start and end dates, and items (products)
* View details of the account associated with the subscription
* View subscription ID, created date, and Merchant details
* View billing plan, next billing date, and amount
* View transactions history
* Cancel subscriptions
## Active and Expired Subscriptions
When you select a user, the **Digital Subscriptions** page displays subscriptions in two groups:
* **Active**
* **Expired**
Each subscription shows high-level details:
* **Status**: Possible values include **Active**, **Paused**, and **Canceled**.
**Note:** If a transaction is paused or in the process of being paused, the pause start date is displayed.
* **Subscription Start**: The date the subscription began.
* **Subscription End**: The end date is only shown when the subscription is canceled.
* **Subscription Items**: List of products within a subscription.
You can also cancel a subscription directly from the **Digital Subscriptions** page.
## View Details
Selecting **View Details** expands the section, allowing you to view the following subscription-specific data:
* **Account Details**
* **Subscription Details**
* **Billing Details**
* **Payment History**
**Account Details**
* **Linked Account ID**: A unique identifier for the account associated with the subscription. The account ID is usually provided by your external Billing Support Service (BSS), which is integrated with Digital Identity Management.
**Subscription Details**
* **Subscription ID**: The ID assigned to the subscription.
* **Created Date**: The date the subscription was created.
* **Merchant Details**
* **Partner Code**: The ID assigned to a Merchant. You can use this code to identify the Merchant associated with a partner subscription (for example: **AmazingEntertainment**).
* **Product Code**: The ID assigned to a product. You can use this code to identify the product associated with a partner subscription (for example: **Basic SD**).
* **Partner Subscription ID**: The ID assigned to the partner subscription. This ID can help you find the subscription in Merchant systems.
* **Partner Customer ID**: The customer ID assigned to the user. This ID can help you find the customer in Merchant systems.
* **Activation Status and Date**: If the product is activated by the user, you can view the activation date.
If the product is not activated, the status appears as **Not Activated**, along with an option to resend the activation link to the user.
**Note:** When **Resend Link** is selected, the option becomes temporarily unavailable to prevent sending multiple activation links within a short period.
**Billing Details**
* **Billing Plan**: The type of billing plan (for example: 3-day cycle).
* **Next Billing Date**: The next date the customer will be billed.
* **Next Bill Amount**: The amount of the next bill.
* **Payment Method**: A unique identifier for the payment method associated with the subscription.
**Transaction History**
* **Date**: The date of the transaction.
* **Transaction ID**: A unique identifier for a transaction record. You can use the **Transaction ID** to look up the transaction.
* **Payment Method**: A unique identifier for the payment method associated with the transaction record. You can use this to look up the payment method.
* **Status**: Indicates the most recent status of a transaction. Possible values include:
* **Pending**: returned a status of **New**, **Authorized**, or **Pending**.
* **Failed**: returned a status of **Void**, **Cancelled**, or **Expired authorization**.
* **Refund**: The transaction was successfully refunded, either fully or partially.
* **Paid**: The payment processor successfully captured the transaction.
* **Initial Amount**: The original payment amount associated with the transaction. If the status is **Refunded**, the refunded amount appears after selecting **Details**.
* **Details**: When you select **Details**, you can view additional information about the transaction, including:
* **Date**: The date of the transaction.
* **Transaction ID**: A unique identifier for a transaction record. You can use the **Transaction ID** to look up the transaction.
* **Status**: Indicates the most recent status of a transaction. Possible values include:
* **Pending**: returned a status of **New**, **Authorized**, or **Pending**.
* **Failed**: returned a status of **Void**, **Cancelled**, or **Expired authorization**.
* **Refund**: The transaction was successfully refunded, either fully or partially.
* **Paid**: The payment processor successfully captured the transaction.
* **Payment Amount**: The payment amount associated with the transaction.
* **Savings**: The total amount saved, if any discounts were applied.
* **Refund Amount**: If the transaction includes a partial or full refund, the total refunded amount is shown.
* **Payment Method**: The method used to complete the payment.
* **Subscription Items**: The products included in the subscription.
* **Retail Price**: The original price of each subscription item.
* **Refund History**: If the transaction includes refunds, the following details are shown:
* **Date**: The date of the refund.
* **Status**: Indicates the status of the refund. Possible values include:
* **Failed**: The refund was not successfully processed.
* **Refund**: The refund has been successfully processed.
* **Pending**: The refund has been reported and is being processed.
* **Amount**: The refund amount.
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