> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ulm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital Identity Management 2024.10 - Release Notes

Release Date: November 5, 2024

## Digital Identity Management Features and Enhancements

This section describes the key updates in this release:

### Enhanced User Lookup Options in the Care Console

With this release, Digital Identity Management offers the option to look up users by billing account ID. This new search option allows agents to locate user accounts more efficiently, reducing response times and improving the support experience. This feature can be useful to organizations with users that have associated billing accounts.

To find a user by billing account ID in the Care Console, enter the billing account ID in the **Search** box on the **Find a User** page.

<img src="https://mintcdn.com/amdocs-ulm/dRhu6LcnM5ipOkz4/portal/m1Connect/connectReleaseNotes/images/LookupUser.png?fit=max&auto=format&n=dRhu6LcnM5ipOkz4&q=85&s=a4e7664c7e5d59c393f0d803ed0fa65c" alt="Look up user in Care Console" width="1750" height="826" data-path="portal/m1Connect/connectReleaseNotes/images/LookupUser.png" />

### Expanded Subscription Insights in the Care Console

With this release, the **Digital Subscription** page in the Care Console has been improved to make it more user-friendly for support agents, providing easier access to additional information. This update provides agents with comprehensive subscription information, enabling them to respond to inquiries more effectively.

New details include:

* The user’s account ID is associated with each subscription
* Subscription item details
* Partner-related IDs for easy lookup within partner systems (if needed)
* Billing plan details, including type, date, status, and associated payment method

To view these additional subscription insights in the Care Console, search for a user, select the user, and then select **Digital Subscriptions**.

<img src="https://mintcdn.com/amdocs-ulm/dRhu6LcnM5ipOkz4/portal/m1Connect/connectReleaseNotes/images/DigitalSubscriptions.png?fit=max&auto=format&n=dRhu6LcnM5ipOkz4&q=85&s=de29211a6ed5f30149814c35a019f5ee" alt="Digital Subscriptions" width="1750" height="1234" data-path="portal/m1Connect/connectReleaseNotes/images/DigitalSubscriptions.png" />

<img src="https://mintcdn.com/amdocs-ulm/dRhu6LcnM5ipOkz4/portal/m1Connect/connectReleaseNotes/images/SubscriptionDetails.png?fit=max&auto=format&n=dRhu6LcnM5ipOkz4&q=85&s=668cc6cbc32bdc2b0db1cbb8bb21acb3" alt="Subscription Details" width="1715" height="1059" data-path="portal/m1Connect/connectReleaseNotes/images/SubscriptionDetails.png" />

### Flexible Impersonation API with Configurable User Consent

With this release, Digital Identity Management introduces flexible consent options so customers can configure whether consent is required or not for agents impersonating end users. The impersonation API can now be configured to either prompt users for consent or allow impersonation without it, enabling smoother support for cases where consent is not mandatory.

To use this enhancement, configure the \*\*system,oidc.impersonation.\*\***consentRequired** app setting according to your organization’s requirements.

### Enhanced External IdP Federation API: Expanded Parameter Support

The external IdP federation Process API now supports additional parameters, `prompt` and `ui_locales`, alongside `login_hint`. These parameters provide more context to external IdPs, enabling a smoother, more personalized user experience. This makes federated authentication interactions more intuitive and aligned with user preferences.

Use these parameters as needed to optimize the experience with external IdPs.

### Real-Time User Events with Webhook Callbacks

Digital Identity Management now supports user CRUD webhook callbacks, notifying customers’ systems in real time whenever a user is created, updated, or removed from our systems. These real-time updates ensure that customer systems stay in sync with platform data, allowing proactive actions and accurate, up-to-date user information across systems.

Set up webhook callbacks in your system to automatically receive user event notifications.

## Bug Fixes

There are no bug fixes in this release.

## Known Issues

There are no known issues in this release.


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