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This section is designed to help customer Care agents navigate the Digital Identity Management Care console to efficiently support users with their digital subscriptions. The Digital Subscriptions page allows Care agents to view all active and expired subscriptions associated with a selected user. Care agents can:
  • Access subscription status, start and end dates, and items (products)
  • View details of the account associated with the subscription
  • View subscription ID, created date, and Merchant details
  • View billing plan, next billing date, and amount
  • View transactions history
  • Cancel subscriptions

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Active and Expired Subscriptions

When you select a user, the Digital Subscriptions page displays subscriptions in two groups:
  • Active
  • Expired
Each subscription shows high-level details:
  • Status: Possible values include Active, Paused, and Canceled. Note: If a transaction is paused or in the process of being paused, the pause start date is displayed.
  • Subscription Start: The date the subscription began.
  • Subscription End: The end date is only shown when the subscription is canceled.
  • Subscription Items: List of products within a subscription.
You can also cancel a subscription directly from the Digital Subscriptions page. Active Subscription

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View Details

Selecting View Details expands the section, allowing you to view the following subscription-specific data:
  • Account Details
  • Subscription Details
  • Billing Details
  • Payment History
Account Details
  • Linked Account ID: A unique identifier for the account associated with the subscription. The account ID is usually provided by your external Billing Support Service (BSS), which is integrated with Digital Identity Management. Account Details
Subscription Details
  • Subscription ID: The ID assigned to the subscription.
  • Created Date: The date the subscription was created.
  • Merchant Details
    • Partner Code: The ID assigned to a Merchant. You can use this code to identify the Merchant associated with a partner subscription (for example: AmazingEntertainment).
    • Product Code: The ID assigned to a product. You can use this code to identify the product associated with a partner subscription (for example: Basic SD).
    • Partner Subscription ID: The ID assigned to the partner subscription. This ID can help you find the subscription in Merchant systems.
    • Partner Customer ID: The customer ID assigned to the user. This ID can help you find the customer in Merchant systems.
    • Activation Status and Date: If the product is activated by the user, you can view the activation date. Subscription Details If the product is not activated, the status appears as Not Activated, along with an option to resend the activation link to the user. Note: When Resend Link is selected, the option becomes temporarily unavailable to prevent sending multiple activation links within a short period. Not Activated - Resend Link Option
Billing Details
  • Billing Plan: The type of billing plan (for example: 3-day cycle).
  • Next Billing Date: The next date the customer will be billed.
  • Next Bill Amount: The amount of the next bill.
  • Payment Method: A unique identifier for the payment method associated with the subscription. Billing Details
Transaction History
  • Date: The date of the transaction.
  • Transaction ID: A unique identifier for a transaction record. You can use the Transaction ID to look up the transaction.
  • Payment Method: A unique identifier for the payment method associated with the transaction record. You can use this to look up the payment method.
  • Status: Indicates the most recent status of a transaction. Possible values include:
    • Pending: returned a status of New, Authorized, or Pending.
    • Failed: returned a status of Void, Cancelled, or Expired authorization.
    • Refund: The transaction was successfully refunded, either fully or partially.
    • Paid: The payment processor successfully captured the transaction.
  • Initial Amount: The original payment amount associated with the transaction. If the status is Refunded, the refunded amount appears after selecting Details. Transaction History
  • Details: When you select Details, you can view additional information about the transaction, including:
    • Date: The date of the transaction.
    • Transaction ID: A unique identifier for a transaction record. You can use the Transaction ID to look up the transaction.
    • Status: Indicates the most recent status of a transaction. Possible values include:
      • Pending: returned a status of New, Authorized, or Pending.
      • Failed: returned a status of Void, Cancelled, or Expired authorization.
      • Refund: The transaction was successfully refunded, either fully or partially.
      • Paid: The payment processor successfully captured the transaction.
    • Payment Amount: The payment amount associated with the transaction.
      • Savings: The total amount saved, if any discounts were applied.
    • Refund Amount: If the transaction includes a partial or full refund, the total refunded amount is shown.
    • Payment Method: The method used to complete the payment.
    • Subscription Items: The products included in the subscription.
    • Retail Price: The original price of each subscription item. Details
    • Refund History: If the transaction includes refunds, the following details are shown:
      • Date: The date of the refund.
      • Status: Indicates the status of the refund. Possible values include:
        • Failed: The refund was not successfully processed.
        • Refund: The refund has been successfully processed.
        • Pending: The refund has been reported and is being processed.
      • Amount: The refund amount. Details - Refund