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Using the Digital Identity Management and your own SMTP email service, send test email(s) to verify the dispatch/delivery in your non-production environment. Next, configure the external provider with your organization’s SMTP settings to send notifications to your users with your custom service. From the Admin console > Branding > Email Provider page you:
  • Send test email using the Digital Identity Management email service in a non-production
  • Configure a SMTP provider and send test email in a non-production
  • Configure a external SMTP (external) provider and send test email in a production environment
  1. Working in Non-Production Environments
  2. Navigate to Admin console > Branding > Email Provider .
    1. Select Send Test to generate/deliver an email (notification message) to a destination/receiver email address. Test Email Provider box
    2. Enter the destination email address in the To field.
    3. Click Send to send the email.
    4. Click Cancel to end the test.
    The destination/email address receives an email notification message from the Digital Identity Management service.
  3. Toggle the Use your own email provider switch to configure a SMTP email provider with your SMTP settings. Non-production Email Provider SMTP settings page
  4. From the Choose a provider options, select Custom external SMTP Provider.
  5. Enter your SMTP Provider Settings. See Provider Email Fields table for more guidance regarding the fields.
  6. Click Save.
  7. Select Send Test to verify your connection.
    1. Enter a destination email address (test@example.com).
    2. Click Send.
    3. Select Cancel to stop the test.
    A successful toast message appears when the test message is sent. If the dispatch/delivery fails, a message appears with more information. A test email is sent to the email address specified in the To field.
  8. Working in Production Environments
  9. Navigate to Admin console > Branding > Email Provider.
  10. Select Custom external SMTP Provider. Production environment Email Provider page
  11. Enter your SMTP settings. See the table below for more guidance regarding the fields.
  12. Click Save.
  13. Select Send Test to verify your connection.
    1. Enter a destination email address (test@example.com).
    2. Click Send.
    3. Select Cancel to stop the test.
A custom external email provider is configured and test emails are sent to the destination/receiver email address. Parent topic:About Service Providers