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Using the configured SMS service, send test sms message(s) to verify the dispatch/delivery in Non-Production. Configure an external provider with your organization’s SMS settings to send notifications to your end users with your custom email service. From the Admin console provider you:
  • Send test SMS message using Digital Identity Management SMS (SMS-to-email) service in a non-production environment
  • Send test SMS message using configured SMS provider in a non-production environment
  • Configure an external SMS email provider and send a test SMS message in a production environment
Note: Twilio is the supported SMS provider currently. More Provider types will be supported in an upcoming release.
  1. Working in Non-Production Environments
  2. Navigate to the Admin console > Branding > SMS Provider. The Digital Identity Management SMS service sends the message as an SMS-to-email using mailinator.com and is not a full end-to-end sms service.
    1. Select Send Test to generate/deliver a sms (notification message) to a destination/receiver phone number. Non-Production SMS Provider box
    2. Enter the destination phone number in the To field.
    3. Click Send to send a sms (notification message).
    4. Click Cancel to end the test.
    The destination/phone number receives a sms notification message from the mailinator service.
  3. Toggle Use my own SMS provider switch to configure a SMS provider with your SMS settings.
  4. Select the relevant provider from options listed under Choose a provider. SMS Provider settings configuration page Twilio is the only supported SMS Provider currently.
  5. Enter your SMS Provider Settings. See the table below for more guidance regarding these fields.
  6. Select Save to update your changes.
  7. Select Send Test to verify your connection.
    1. Enter the destination phone number in the To field.
    2. Click Send to send a sms (notification message).
    3. Click Cancel to end the test.
    A successful toast message appears when the test message is sent. If the dispatch/delivery fails, a message appears with more information. A test sms notification message is sent to the destination/receiver phone number by the configured SMS Provider, for example Twilio.
  8. Working in Production Environment
  9. Navigate to Admin console > Branding > SMS Provider. Production Environment SMS Provider Settings page
  10. Enter your SMS settings. See SMS Provider Fields table for more guidance regarding the fields.
  11. Select Send Test to verify your connection.
    1. Enter a destination email address (test@example.com).
    2. Click Send.
    3. Select Cancel to stop the test.
An external SMS provider is configured and test message(s) are sent to the destination/receiver phone number. Parent topic:About Service Providers