Identity App’s Error Reporting for One Time Password (OTP)
The Identity app handles OTP related error messages on a more granular basis depending on the use case(s). Digital Identity Management informs the user about the error, why it occurred, and what steps they need to take next. This information helps users resolve their issue efficiently to complete their authentication process. Note: The OTP is also referred to as a verification code, OTP code, or simply just code.| User Message | Description | Error Type |
|---|---|---|
 | The user enters the wrong digits or the wrong OTP for the current session when prompted. The user can enter the correct code or choose to have a new code sent. | invalid-act-consumption |
 | The user enters the OTP multiple times and exceeds the maximum attempts allowed (using the current OTP). The user must request a new code. | action-token-retries-exceeded |
 | The user enters an OTP that’s expired. The user must request a new code. | action-token-expired |
 | The user reaches the maximum number of times they can request a verification code. The user is sent a clickable link to restart the login process. | token-max-resend-reached |
 | The Proof Key of Action Token (PKAT) is invalid or has expired for the current session. The user is sent a clickable link to restart the login process. | invalid-pkat |
| Parent topic:Identity App |