Digital Identity Management Care Console

Digital Identity Management Care console supports Customer Service Representatives (CSRs) or Care Agents in customer service interactions. It utilizes the same set of Digital Identity Management user management REST APIs used by public clients to perform standard CRUD operations (Create/Read/Update/Delete) on user entities. A Care agent can quickly query the Digital Identity Management data store for a user, review user details and activity, and then provide remedy for any issues reported by that user.

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Key User Capabilities

• Search and retrieve Digital Identity Management user profiles for review and to take actions. Search criteria includes:
  • First and last name
  • Email address or mobile number
  • Alias (if any)
  • Associated account number (if any)
• Update selected user’s information (for example, name)
• Add, update, or remove selected user’s email address or mobile number
• Add, update, or remove a selected user’s alias
• Resend a verification message to a selected user’s email address or mobile pending verification
• Send or resend a password reset message to a selected user’s preferred contact channel
• Disconnect a selected user’s social account (for example, Facebook) from their User ID
• Change a selected user’s preferred contact channel
• Associate or link the user’s external organization account with selected User ID Note: This requires integration with an organization’s account or subscription system.
• Disassociate or unlink the user’s external organization account from selected User ID
• Review the actions a user has taken as part of their overall journey

Parent topic:Product User Interfaces