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As a Care Agent, you can register a new email address to a user profile, on behalf of a user. Adding a new, alternate email address is distinct from updating an existing email address.
  1. Sign in to the Care console. By default, the Find a User page appears.
  2. Find and select a desired user. The selected user’s profile opens. Care Console Identity page example
  3. On the selected user’s Identity page, do either of the following depending on the condition:
    • If the user does not have any email address, click Add email in the Email row. A dialog opens.
    • If the user already has at least one email, click the Edit pencil icon and click Add alternate email. A dialog opens.
  4. Enter the desired email address, and click Add email.
The new email address is registered to the user with an Activating status. The system sends a verification message to the new address. The user needs to open that email and follow the verification link in order to fully activate this email. If the user deletes or misplaces their verification message, or if they let it expire, you can resend a verification message to the same email address. Parent topic:Authentication Identifiers