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As a Care Agent, you can register a new mobile number to a user profile, on behalf of a user. Adding a new, alternate mobile number is distinct from updating an existing mobile number.
  1. Sign in to the Care console. By default, the Find a User page appears.
  2. Find and select a desired user. The selected user’s profile opens.
  3. On the selected user’s Identity page, do either of the following depending on the condition:
    • If the user does not have any mobile number, click Add mobile number in the Mobile number row. A dialog opens.
    • If the user already has at least one mobile number, then click the Edit icon and then click Add alternate mobile number. A dialog opens.
  4. Enter the desired mobile number into the dialog, and then click Add mobile number.
The new mobile number is registered to the user with an Activating status. The system then sends an SMS verification message to the new mobile number. The user needs to open that message and follow the verification link in order to fully activate this mobile number. If the user deletes or misplaces their verification message, or if they let it expire, you can resend a verification message to this mobile number. Parent topic:Authentication Identifiers