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Search for users in the Care console, and manage their user identity and profiles when they require assistance. Note: Care agents can manage/view all types of end users, that includes Digital Identity Management IdP and external IdP federated users.
  1. Sign in to the Care console. By default, the Find a User page appears.
  2. Enter the search criteria in the search field and press Enter. You can use any of the following search criteria to find a user:
    • Billing Account ID
    • User ID or External User ID Note: End users authenticated with the Digital Identity Management (ULM) IdP service are assigned a User ID. If they are also authenticated by an external or third-party IdP service, they receive an External User ID in addition to their User ID.
    • First or last name
    • Email address
    • Mobile number
    • Alias A list of end users matching the search criteria appears.
  3. Select the relevant user and click anywhere in its row to open the user’s Identity profile page.
You can view the selected user’s identity profile and manage the details as needed. Parent topic:User Management