Skip to main content
As a Care Agent, you create a new user directly in the Care console, by selecting Actions > New User.
  1. Sign in to the Care console. By default, the Find a User page displays.
  2. Click New User, from the top-right corner, and enter the required information. New user details page See User Profile Fields for more details.
  3. Select Create User to complete the user creation. An onboarding notification message is sent to the user on their verified email/mobile or preferred contact channel. The newly created user Identity page displays.
The new user is created with at least one verified authentication identifier such as an email or mobile number. The Care Agent can access the newly created details page of the user to review or update it. The onboarding process initiates and sends a message to the user on their preferred contact channel, such as email or mobile. Parent topic:User Management