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As a Care agent, you help your users configure their basic identity details or profile settings. These can be details such as display name, first name, email or mobile phone number.
  1. Sign in to the Care console.
  2. Search for the desired user. The selected user’s Identity page opens. Care console identity page example
  3. Edit the following Profile details by clicking pencil edit icon pencil edit icon:
    • Display Name - enter the user’s preferred display name.
    • First Name - enter the user’s given name.
    • Last Name - enter the user’s family name.
    • Mobile - enter the user’s phone number for display.
    • Email - enter the user’s email for display.
  4. After each edit, click one of the following options:
    • Save to update the changes immediately.
    • Cancel to revert the changes and return to the user’s Identity page.
  5. Edit the Security details to reset the user password.
  6. To assign Roles and Permissions, see the assign user roles section.
The details of the selected user are updated. Parent topic:User Management