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As a Care Agent, you can update a user’s existing email address with a new one and remove the old one in the process. Updating an existing email address is distinct from adding a new email address.
  1. Sign in to the Care console. By default, the Find a User page appears.
  2. Find and select a desired user. The selected user’s Identity page (profile) opens.
  3. On the selected user’s Identity page, click the Edit pencil icon in the Email row.
  4. Delete the existing email address and enter the new email address.
  5. Click Save to save the changes, or click Cancel to return to the Identity page.
The updated email address is registered to the selected user’s profile with a pending status. The system then sends a verification message to the new email address. The user needs to open that email and follow the verification link in order to fully activate this email address and remove the previous one. If the user deletes or misplaces their verification message, or if they let it expire, you can resend a verification message to this email address. Note: The previous or current email address is still fully activated, and can therefore still be used to sign in, until the new email address is verified. Parent topic:Authentication Identifiers